FAQ's
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‧ Quick answers in common questions ‧
Yes, with great pleasure! We offer a lot of great items that can be customized and add a more personal touch to your looks and your living area!
You will recognise quickly customizable items by the small plus (+) sign on the top right of a product image, meaning that you can add your own little something to it!
We will soon! We are currently shipping only to USA, but we are working on setting up worldwide shipping. Our alternative family is large, living in every corner of this world! We will be shipping soon in the most countries worldwide. For more information and a detailed list of the countries we will reach, visit the "Where We Ship" section of our shipping policy.
Pretty soon we will, for both our Made To Order items and our Ready To Ship items. You'll be able to upgrade to Express Shipping, with an extra cost calculated at checkout, depending on the destination country, the product type and the product units. For more information please visit the "Shipping Costs" section of our shipping policy.
We are currently shipping only to USA, but soon we will be shipping worldwide! Here is how it will work..
Most of our items are Made To Order, that means that they get in the production line after you place an order. Please allow us 2-8 business days (depends on the product type) to do our magic! Be patient and you will be mesmerized!
For Ready To Ship items there is no production time. Processing time takes 1-3 business days.
For more information, please visit the "Production Time" section of our shipping policy.
We are currently shipping only to USA, but soon we will be shipping worldwide! Here is how it will work..
We try our best to deliver your goods the fastest the possible! Delivery time depends on the shipping carrier and the shipping method, the destination country, the product type and the time of the year (e.g. Halloween, Christmas e.t.c.).
In general, from order to delivery, including production time, you could be looking at receiving your order in 7 days minimum and 20 days tops, although shipping in some remote areas might take longer, as up to 26 days.
For more information and a detailed timetable, please visit the "Delivery Time" section in our shipping policy.
Shipments may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You are responsible for these fees. Any fees, when and if they occur, are paid to appropriate customs agency by you.
Yes, we do, under certain conditions. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, provided you have the receipt or proof of purchase and the item is in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We will notify you once we’ve received and inspected your return to let you know if a refund or exchange was approved.
We don't accept returns nor refunds in personal care goods, in personalized orders, in earrings and piercing jewellry, in swimsuits and underwear.
For more information, please visit "Returns & Refunds".
Yes, you are safe with us! We follow all regulations and laws and respect your privacy. Your personal data is shared with our suppliers only for order processing reasons and our site is secure for money transactions. For more information, please visit "Privacy Policy".
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If there are any further questions, please drop us a line and let us know!
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