Countries we ship
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| USA |
| UK |
| Europe: Åland Islands, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Guadeloupe, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Mayotte, Netherlands, Poland, Portugal, Réunion, Romania, Slovakia, Slovenia, Spain, Sweden, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Greenland, Guernsey, Iceland, Isle of Man, Jersey, Kosovo, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, Norway, San Marino, Serbia, Svalbard & Jan Mayen, Switzerland, Turkey, Ukraine, United Kingdom. |
| Rest of the beautiful World: Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Caribbean, Netherlands, Cayman Islands, Chile, China, Colombia, Cook Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Grenada, Guatemala, Guyana, Haiti, Honduras, Hong Kong SAR China, Israel, Jamaica, Japan, Kiribati, Macau SAR China, Malaysia, Martinique, Mexico, Montserrat, Nauru, New Caledonia, New Zealand, Nicaragua, Niue, Norfolk Island, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Russia, Saint Martin, Samoa, Singapore, Solomon Islands, South Georgia & South Sandwich Islands, South Korea, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Suriname, Taiwan, Thailand, Timor-Leste, Tokelau, Tonga, Trinidad & Tobago, Turks & Caicos Islands, Tuvalu, Uruguay, Vanuatu, Venezuela, Wallis & Futuna. |
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WHERE WE SHIP!
Our alternative family is large, living in every corner of this world! The countries we are currently shipping to are seen below. In case your country is not in the list, please contact us via email and let us know. We will check again and do our best to find a shipping carrier available to deliver the goods to your country. Please understand that in this case we can't promise a low flat rate shipping cost, nor free standard shipping, but we will most certainly try to offer the best solution.
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Countries we ship to
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| USA |
| UK |
| Europe: Åland Islands, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Guadeloupe, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Mayotte, Netherlands, Poland, Portugal, Réunion, Romania, Slovakia, Slovenia, Spain, Sweden, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Greenland, Guernsey, Iceland, Isle of Man, Jersey, Kosovo, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, Norway, San Marino, Serbia, Svalbard & Jan Mayen, Switzerland, Turkey, Ukraine, United Kingdom. |
| Rest of the beautiful World: Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Caribbean, Netherlands, Cayman Islands, Chile, China, Colombia, Cook Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Grenada, Guatemala, Guyana, Haiti, Honduras, Hong Kong SAR China, Israel, Jamaica, Japan, Kiribati, Macau SAR China, Malaysia, Martinique, Mexico, Montserrat, Nauru, New Caledonia, New Zealand, Nicaragua, Niue, Norfolk Island, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Russia, Saint Martin, Samoa, Singapore, Solomon Islands, South Georgia & South Sandwich Islands, South Korea, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Suriname, Taiwan, Thailand, Timor-Leste, Tokelau, Tonga, Trinidad & Tobago, Turks & Caicos Islands, Tuvalu, Uruguay, Vanuatu, Venezuela, Wallis & Futuna. |
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SHIPPING COSTS
You can see our standard rates below. An upgrade to Express Shipping is available on an extra cost, depending on the destination country, the product type and the product units.
NOTE: to upgrade an order to Express Shipping, it is required to provide an email address as well as a phone number. We are not held responsible for lost packages or long delays due to wrong addresses or phone numbers. Please doublecheck the details you provide at checkout and make sure they are right.
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Standard Shipping
Please refer to individual product pages for shipping costs. Our Standard Shipping costs are calculated based on item's categories and subcategories. In most cases we offer a flat rate when buying two and more items of the same category.
FREE Standard Shipping over €130
Applied in total cart value, regardless of the items it contains.
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Express Shipping for Made To Order items *AVAILABLE SOON*
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| EXPRESS SHIPPING FOR MTO ITEMS |
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USA The following pricing applies to ALL products excluding Adult size hooded blankets, Youth size hooded blankets, Snug hoodies,Microfleece Ziphoodies, Microfleece Cloaks and Premium Microfleece Blankets: 1 unit per order = +$11.5 1 unit per order = +$11 2 units per order = +$15 |
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CANADA The following pricing applies to ALL products excluding Adult size hooded blankets, Youth size hooded blankets, Snug hoodies,Microfleece Ziphoodies, Microfleece Cloaks and Premium Microfleece Blankets: 1 unit per order = +$11 1+ unit per order = Free Upgrade 2+ units per order = Free Upgrade
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EUROPE 1: Austria / Finland / France / Germany / Ireland / Italy / Netherlands / Portugal / Spain / Sweden / Switzerland / United Kingdom The following pricing applies to ALL products excluding Adult size hooded blankets, Youth size hooded blankets, Snug hoodies,Microfleece Ziphoodies, Microfleece Cloaks and Premium Microfleece Blankets: 1 unit per order = +$16 1 unit per order = +$16 2 units per order = +$20 |
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EUROPE 2: Albania / Belarus / Belgium / Bosnia and Herzegovina / Bulgaria / Croatia / Czech Republic / Denmark / Estonia / Faroe Islands / Greece / Hungary / Iceland / Latvia / Lithuanian / Macedonia / Malta / Moldova / Monegasque / Montenegro / Norway / Poland / Romania / Russia / Serbia / Slovakia / Slovenia / Turkey / Ukraine The following pricing applies to ALL products excluding Adult size hooded blankets, Youth size hooded blankets, Snug hoodies,Microfleece Ziphoodies, Microfleece Cloaks and Premium Microfleece Blankets: 1 unit per order = +$21 1 unit per order = +$21 2 units per order = +$25 |
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AUSTRALIA / NEW ZELAND The following pricing applies to ALL products excluding Adult size hooded blankets, Youth size hooded blankets, Snug hoodies,Microfleece Ziphoodies, Microfleece Cloaks and Premium Microfleece Blankets: 1 unit per order = +$11 1 unit per order = +$13 2 units per order = +$16 |
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Express Shipping for Ready To Ship items *AVAILABLE SOON*
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| EXPRESS SHIPPING FOR RTS ITEMS |
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USA, UK, Europe1: $12 |
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Canada, Australia: $15 |
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Europe2, Rest of the beautiful World: $23 |
CUSTOMS FEES & TAXES
Shipments may incur customs fees depending on the destination country. The fees may vary depending on your order value, country limits, and other factors based on the product itself. You are responsible for these fees, as well as for the taxes. Taxes and any fees, if and when they occur, are paid by the customer.
PRODUCTION & PROCESSING TIME
Dark Moth offers two kinds of item categories. The Made To Order (MTO) items and the Ready To Ship (RTS) items.
Most of our items are MTO, that means that they get in the production line after you place an order. All our pieces are made with extra care and love. Please allow us 2-9 business days (depends on the product type) to do our magic! You will be notified when your order is ready to ship. Be patient and you will be mesmerized!
For RTS items there is no production time. Your order is getting in the line to be fulfilled immediately after the payment is complete. It will take 1-3 business days to be ready to ship.
In case an item is discontinued or for any other reason the production or processing time is delayed, you will be notified via email.
DELIVERY TIME
We try our best to deliver your goods the fastest the possible! Delivery time depends on the shipping carrier and the shipping method, the destination country, the product type and the time of the year (e.g. Halloween, Christmas e.t.c.). Please read our latest Announcements, to see if there is anything new about shipping or delivery delays. We always state it when you should expect a delay on delivery due to an overload or any other reason such us holidays. Thank you for your understanding!
Express Shipping for MTO items is carried out by DHL Express, FedEx Express and TNT Express, depending on the destination country.
For some special RTS items we offer shipping with DHL on an extra cost, calculated at checkout. If an item is legible for this upgrade it will be written in its description.
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Delivery Time for Made To Order items
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| STANDARD SHIPPING FOR MTO ITEMS |
| USA | 6-9 business days (+production time) |
| UK | 6-9 business days (+production time) |
| Europe | 5-15 business days (+production time) |
| Rest of the beautiful World | 7-17 business days (+production time) |
| EXPRESS SHIPPING FOR MTO ITEMS |
| On average, the delivery time is about 3 business days, but it can vary a bit per country. From order to delivery, including production time, you could be looking at receiving your order in an average of 9 to 10 business days. |
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Delivery Time for Ready To Ship items
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| STANDARD SHIPPING FOR RTS ITEMS |
| USA | 9-17 business days (+processing time) |
| UK | 9-17 business days (+processing time) |
| Europe | 5-15 business days (+processing time) |
| Rest of the beautiful World | 20-35 business days (+processing time) |
| EXPRESS SHIPPING FOR RTS ITEMS |
| On average, the delivery time is about 5-10 business days, but it can vary a bit per country. From order to to delivery, including processing time, you could be looking at receiving your order in an average of 8 to 13 business days. |
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TRACKING YOUR ORDER
A tracking number is provided to you via email once the order is shipped, in both Standard and Express Shipping. Note that the quality of tracking may differ for some local carriers. Feel free to contact us if there is any issue with the delivery of your order. We'll be happy to help!
Please understand that our suppliers and facilities are around the globe, so if your order contains many different items, you might receive them in many different parcels. Every parcel will have its own tracking number, so don't worry about that, you'll be able to follow their journey!
· IMPORTANT ·
Please do not place an order if you don't agree with our Production and Delivery times. Keep in mind that there will be no returns or refunds for items not being delivered prior to this timeline is due.
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